FAQ
Our bikes are shipped from our Southern California warehouse. You will receive tracking information once your product has shipped. Depending on where you live, it usually takes 2-5 business days under normal circumstances.
While riding age regulations vary by state and are related to the motor power and maximum speed limit of the ebike, we recommend that you be at least 16 years old to operate an ebike.
Here is a great resource to learn more about your state's ebike laws: https://www.peopleforbikes.org/electric-bikes/state-laws
Ebikes are similar to traditional bikes in that you must pedal, but you may use the assist or throttle to help you travel further with less pressure on your body on hills or longer rides. According to studies, ebikes provide the same level of exercise as regular bikes because they raise the heart rate and require pedaling.
Our Ebikes come mostly pre-assembled and usually require the customer to install the front wheel, handlebars, pedals, and display. If you need assistance in assembling your Ebike, we can help arange a mobile Ebike mechanic to come to your home to complete the assembly for you.
Check our "dealer locator page", to find a test ride location near you.
All bikes (even ebikes) require some maintenance over time in order to remain safe and enjoyable to ride. The bikes come with a manual that outlines the standard bike maintenance schedule for each bike.
If you want to take your bike on the road or travel with it, there are several Ebike rack manufactures that can provide a rack perfect for your model. When selecting an Ebike rack, you will want to be aware of how many bikes you plan to place on the rack, and the total weight the rack can accomodate.
Ebike battery capacity is measured in Watt-Hours or Wh. This is the size of the “fuel tank” on the e-bike. To calculate the battery capacity, multiply the voltage (V) used on the bike by the Ampere-Hour (Ah) rating. For example, multiply 48V by 11.6Ah = 556.8 Wh. More Watt-Hours equals more range for your Ebike.
Once shipped, we will provide an order number and tracking information.
Ebikes are water resistant which means they are able to resist the penetration of water to some degree but not entirely. Riding in the rain and washing your bike won't cause any damage but the electronic components are not recommended to be exposed to water for long periods of time. You will want to limit the amount of water your expose your bike to so that you can ensure long use without any water related issues.
Taking care of your e-bike battery is crucial for ensuring its longevity and optimal performance. Here's a brief guide on how to maintain and store your e-bike battery:
Charging:
- Use the charger provided by the manufacturer. Avoid using third-party chargers unless they are explicitly recommended.
- Charge the battery at room temperature. Extreme temperatures can affect battery performance.
- Avoid charging the battery immediately after a ride when it's hot. Allow it to cool down first.
- Don't overcharge the battery. Once it's fully charged, unplug it from the charger.
Discharging:
- Avoid fully discharging the battery whenever possible. Lithium-ion batteries prefer to be charged frequently rather than being fully depleted.
- If storing the battery for an extended period, aim for a charge level between 40% and 60%. Check the manufacturer's guidelines for specific recommendations.
Cleaning and Maintenance:
- Keep the battery and its connectors clean and free from dirt, dust, and moisture. Use a soft, dry cloth for cleaning.
- If your e-bike battery is removable, periodically remove it from the bike and inspect the contacts to keep them clean. Clean them gently if necessary.
- Storage:
- Store the battery in a cool, dry place away from direct sunlight and extreme temperatures.
- If storing the battery for an extended period, aim for a stable temperature between 0°C and 20°C (45°F to 68°F).
- Avoid storing the battery fully charged or fully discharged for prolonged periods. Follow the manufacturer's recommendations for storage charge levels.