Our bikes are sent from our Southern California warehouse. You will receive tracking information once your product has shipped. Currently, transit times are quite unpredictable. Depending on where you live, it usually takes 2-5 business days under normal circumstances. For more details, check below other FAQs.

While riding age regulations vary by state and are related to the motor power and maximum speed limit of the ebike, we recommend that you be at least 16 years old to operate an ebike.

Here is a great resource to learn more about your state's ebike laws: https://www.peopleforbikes.org/electric-bikes/state-laws

Ebikes are similar to traditional bikes in that you must pedal, but you may use the assist or throttle to help you travel further with less pressure on your body on hills or longer commutes. According to studies, ebikes provide the same level of exercise as regular bikes because they raise the heart rate and require pedaling. Read out here our FAQs, for more details.

You can contact our partner mobile service provider Velotooler for assembly.

Check our dealer locator page, to find a test ride location near you.

All bikes (even ebikes) require some maintenance over time in order to remain safe and enjoyable to ride. We have partnered with a mobile service provider Velotooler to service any maintenance needs.

Yes! We have ebike approved racks that allow you to take your bike with you on your next adventure. Clickherefor products we offer to help transport your bike. Read out other FAQs for more details about our Ebikes.

E-bike battery capacity is measured in Watt-Hours or Wh. This is the size of the “fuel tank” on the e-bike. To calculate the capacity, multiply the voltage (V) used on the bike by the Ampere-Hour (Ah) rating. For example, multiply 48V by 11.6Ah = 556.8 Wh. More Watt-Hours equals more range for your e-bike.

Once shipped we will provide an order number and tracking information. 

Ebikes are water resistant which means they are able to resist the penetration of water to some degree but not entirely.​ Riding in the rain and washing your bike won't cause any damage but the electronic components are not recommended to be exposed to water for long periods of time.  You will want to limit the amount of water your expose your bike to so that you can ensure long use without any water related issues.

Temperature variations can have a significant impact on the range and performance of your e-bike, as they do on any other device that employs a lithium-ion battery.   Temperature has a significant impact on battery performance.  Because e-bikes can be ridden in extremely hot or cold temperatures, it is critical to keep your battery in mind when riding in severe situations. Here are some suggestions for extending the life and performance of your battery:  Charge and store your battery in a cool, dry location away from sources of high humidity.

If you won't be riding your bike for a while, charge it first and then store it at a charge level of 75 percent - 80 percent. Inspect on a regular basis, check that the prongs are not bent. Clean the interface if it becomes contaminated with grit, mud, or snow before attaching your battery.  Don't leave your bike in the trunk of a hot automobile with the battery attached. Remove the battery and bring it with you. Check other FAQs, for more details.